Hello, my name is
Emmanuel
Chakanetsa
Network Administrator | IT Helpdesk Support
- EMMANUELCHAKANETSA.M@GMAIL.COM
- +263 777 932 564
- +263 717 300 438
About me
I am an enthusiastic Network Administrator & Helpdesk Support Technician based in Zimbabwe, with a rich experience of over 7 years in securing networks with firewalls, VPNs, and responsive support. I manage helpdesk operations, troubleshoot systems, and keep infrastructure running at peak performance.
Network Administrator | IT Helpdesk Support
With years of hands-on IT experience, I specialize in understanding client needs and delivering secure, trend-aware network solutions. I’ve supported diverse businesses with reliable helpdesk services and infrastructure that adapts to evolving tech demands.
Over the years, I’ve supported diverse IT environments—from network infrastructure and helpdesk operations to mobile platforms and secure access systems. I offer practical insights from live projects and install CCTV and biometric systems tailored to client needs, with flexible, solution-driven options. Together, we’ll explore the best strategies to meet your goals and deliver measurable results.
What I do
Network Administration
If you're looking for someone to design, secure, and maintain your network infrastructure with precision and reliability, I bring hands-on expertise in LAN/WAN management, server administration, and virtualization. I ensure your systems stay online, secure, and optimized—so your business runs without interruption.
HELPDESK TECHNICIAN
If you need a dependable IT support specialist who resolves technical issues quickly and professionally, I offer responsive helpdesk services that keep your team productive. From troubleshooting hardware and software to managing tickets and remote support, I make sure your users get the assistance they need—when they need it.
HARDWARE TECHNICIAN
If you're seeking a versatile technician for hardware installation and computer system upkeep, I deliver reliable setups for CCTV cameras and biometric access systems. I ensure smooth integration, minimize downtime, and maintain secure, user-friendly environments tailored to your operational needs.
Skills
My Experience
2022-Current
Greens Supermarket
Network administrator
I manage and maintain enterprise networks, ensuring secure and reliable connectivity across LAN/WAN environments. I configure servers, firewalls, and VPNs, monitor performance, and troubleshoot issues to minimize downtime. I also oversee disaster recovery planning and deliver responsive IT support to keep systems running smoothly.
2019-2020
NetOne Cellular Pvt (Ltd)
Helpdesk and network graduate trainee
previously provided frontline technical support, resolving hardware, software, and network issues for end-users. I handled service requests, installed and configured systems, and escalated complex problems to senior support teams. My focus was on maintaining smooth daily IT operations and ensuring user satisfaction through prompt and effective troubleshooting.
2017-2018
NetOne Cellular Pvt (Ltd)
Student (i.t infrastructure)
During my IT Infrastructure training, I built practical skills in networking, server deployment, and virtualization across Windows and Linux environments. I configured LAN/WAN systems, assisted with VPN and firewall setups, and supported cloud platforms like Azure. I also worked as a helpdesk technician, providing user support, managing tickets, and resolving hardware/software issues. My role included hardware diagnostics, installations, and maintenance—ensuring smooth operations across enterprise systems. This hands-on experience laid the foundation for my transition into professional roles in network administration, helpdesk support, and hardware engineering.
